Shipping and Returns
About COVID-19 situation
Due to temporary restrictions by COVID-19 Pandemic on transport and logistics, all shipments for current orders and pre-orders are suffering certain delays.
We are currently shipping on regular basis.
Our European warehouse is located in SPAIN. We are closely attending all instructions and recommendations made by Spanish authorities that have declared a new extension of confinement until end of this year with different levels and actions.
Some territories are re-opening, therefore such countries are now accepting shipments to be locally delivered again. Delays on deliveries are going to be usual during the next weeks. Please be aware we are providing all orders with a tracking number that you can use anytime, but it will only show some progress once the shipment can be shipped. The tracking number will last until delivery is fully confirmed.
Our team is working hard attending all security recommendations as well as the ones concerning health and protection of individuals involved in the process of shipping parcels. We all need to pay attention on what´s priority to attend as well as keeping safe our personnel and resources.
In the meantime, we want to thank you for your support during these days and for your purchase which is really appreciated.
Shipping costs are based on weight and location and are automatically calculated at checkout after you show your address. Parcels up to 2kg show the option of standard or registered shipping. Please consider all packages over 2kg will be shipped only under registered shipping option with tracking number provided.
All orders are shipped from SPAIN via standard and/or priority service taken by Spanish National Postal Service and selected couriers. Packages shipped to Europe take around 10-12 days to be delivered after shipping confirmation. Overseas orders may take up to one month depending on country of delivery. Courier service has been implemented and we have improved the service for those who need faster deliveries.
Payments can be processed by Paypal or credit card.
We accept returns if the product has been seriously damaged (big crack on spine, vinyl crack, vinyl defect unable to be played, etc.). Small corner hits are not a serious damage on product and we pack carefully to avoid such minor problems.
Please contact us at firstname.lastname@example.org for any query you may have.
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